State Farm® Insurance Agent Chris Craft

"Fernando rivas-cotez was a great help. He save me nearly 1000 dollars for the year for both my auto and home."

"My car was totaled earlier this year. State Farm renewed the policy on my totaled car and removed my husband's car instead. It took SIX months and constant phone calls to finally have this fixed! The entire experience of dealing with post-accident details through State Farm was an absolute nightmare. Communication was terrible, numbers were lowballed, and so many mistakes were made. Needless to say, all policies tied to State Farm have been cancelled. Even after cancellation, we continued to be charged, again due to an "oversight" on their part. This is by far the worst agency and it was such a mistake to have chosen them. Please consider other companies so you can avoid the same headaches we endured working with them."

"Great staff, always attentive with your concerns ,worries, questions. friendly polite willing to go the extra mile to make sure you have the peace of mind after hanging up on the phone or face to face interaction. also reassuring to know that they have a bilingual staff. it's to bad i can only give them 5 stars because they deserve more.."

"I first found this office when I was dealing with my dad’s estate. They helped me cancel the insurance, then contacted me months later to tell me there was an overage. Chris and Daphne handled this for me and I was so appreciative. I was so pleased with the customer service, that when I was ready to switch car insurance companies they were my first call. Since then, any time I need to contact them they are always able to help or answer any questions. Thank you Daphne, Chris, and Oscar!"

"Very professional, employees that worked to ensure that my experience and, my coverage was top of the line and most importantly affordable. Would definitely recommend State Farm over all and refer my insurance agent Fernando Rivas-Cortez who definitely stays true to the slogan."

"PLEASE PAY ATTENTION TO YOUR STATE FARM BILL[S]. THEY ARE DELIBERATELY TRYING TO HAVE ME PAY MORE THAN WHAT I OWE. THEY TOLD MY WIFE ONE PRICE AND TOLD ME SOMETHING MORE. ALL OF A SUDDEN DAPHNE SAID SHE DOESNT HAVE THE INFO IN HER SYSTEM I ASKED FOR BUT SHE CAN TELL ME AN AMOUNT. OSCAR WANTS 287.00 ALTHOUGH I PAID 190.00 ALREADY OF THE AMOUNT OWED. 100.00 TOWARD 290.00 90.00 FOR 15 OR 16 DAYS OF INSURANCE. WHICH TOTALS 5.75 A DAY ON A CLOSE ESTIMATE. WHERE IS THE EXTRA 100 AND SOMETHING DOLLARS COMING FROM. THEY TOLD ME BILLING. I NEED A CRITICAL BREAKDOWN. NOT WORD OF MOUTH. YOU KNOW A DAMN RECEIPT. THE AMOUNT IS BEING DOCTORED BY ONE OF THEM. THIS CONVERSATION WAS HAD LAST WEEK. I HAD TO CALL THEM BACK THIS WEEK. I WAS TOLD THEY WOULD CALL ME. NOT ONE ATTEMPT WAS MADE TO CALL. NUMBERS DONT CHANGE WITH MATH. THEY SEEM TO THINK THAT THEY DO. I DONT WANT A BOGUS PRETEXT MESSAGE REPLY TO MAKE YOURSELVES LOOK GOOD. I WANT A BILLING RECEIPT AND CALL FROM SOMEONE THAT CAN EXPLAIN WHAT HAPPENED. I JOINED STATE FARM AND THEY BEEN TRYING TO GET OVER EVER SINCE. ITS A SHAME. I HAD TO LEAVE THEM. CHRIS SENSITIVE AS EVER AND UNPROFESSIONAL. He said the the 190. was split between 3 vehicles which is a damn lie. My wife paid her original 190. A month Tis is simple math. They refuse to tell me how the price was calculated. They blame billing. This not weird it's them trying to pull a fast one but they are so use to doing this that it seems normal. Show some responsible concern. He was really irrate cause he wants me to listen but he doesn't want to listen"

"I want to thank Fernando of this State Farm office for the amazing service he provides. He helped me get affordable insurance for my vehicle. Spoke with Chris as well! Will look forward to using State Farm for now on! Very professional agents here! Thanks!"

"I HIGHLY recommend Chris as your StateFarm agent! He gets back to you asap, answer any and all questions (even when they seem silly), and is just always there to help. I have had him as my agent for a number of years now, primarily from my early 20s to present, and every time I may have not understood something or the logistics of how to accomplish certain things, Chris was ready to answer everything in detail and explain it in a way that makes sense! I couldn’t recommend him more!!"

"Great service. Fernando was personable and quick with the quote."

"Fernando is the best! En menos de 1 hora me ayudo a completar todo lo relacionado con mi seguro vehicular! Con mucha paciencia y dedicación."

"Always so friendly and helpful."

"I was recommended by my friend Oscar, was warmed welcomed by the team yesterday for my first time. I was helped by Fernando, I loved how he was helping with what I need, want and budget wise. I was there for a while and he went into detail with the life policies, he broke down the prices the difference in values and more. I truly appreciated that. It helped me understand it a lot, the values, and meanings of the different policies what it can do for me and my family. My experience was very good and I definitely will be going back. I definitely recommended them to anyone looking for help with anything at all."

"I would definitely reccomend speaking with Fernando. He was very professional and so patient with me on helping me decide which coverage works best for me. I never had an agent break everything down to me so I can understand exactly what I am paying for. I called around a few other places and I felt so rushed and was hard in understanding what I'm getting back. I switched over to state farm and even saved money ! Thank you !!"

"I highly recommend this branch for all you insurance needs. I recently switched to State Farm from Esurance and GEICO, who I had for years for car and renters insurance. You get the benefits of speaking with real people not just online or app support. Fernando assisted me and he was very quick to respond to my inquiries, was so personable, informative and professional. I’ll be referring a few friends and family his way because I know they’ll be taken care of. I’m also saving money which is an added bonus! Can’t recommend these guys enough!"

"It was a pleasure to talk to a live agent. Ms. Daphne was a pleasure to talk to. And very help. Clear and understanding. I had been dealing with automated systems all morning. And another live agent gave me very bad vibes. Thanks ms. Daphne for all your help."

"Extremely fast, friendly and efficient service. Very very happy so far."

"Daphne was absolutely amazing and extremely knowledgeable! She made my switch from GEICO completely painless and smoother than ever! I don’t think I’ve ever had such a good experience with customer service representative! Job well done, and a happy new customer!"

"Megan could not have made the process of switching car insurance any easier! She took care of everything quickly and professionally. I now pay less every month for the same amount of coverage. I would recommend her to anyone!"

"Amazing costumer service experience!"

"Meghan is absolutely wonderful, she helped me save so much money by switching over to their insurance. I didn’t have to leave the house, She took care of everything over the phone. She even called my old insurance to cancel my policy and get refunded. Excellent work and customer service. 👏 I highly recommend State Farm to everyone, call now and ask for Meghan."

"Very competitive prices. Monthly payment is not loaded with miscellaneous costs,like other companies. Appreciate the professionalism. Thanks"

"By far the best experience I've ever had with an insurance company. I was in a rush this morning and irritated from some things going wrong with work and Megan called me and absolutely made my day. She was so patient and very kind. I have nothing but the best things to say about this company!"

"Megan was absolutely amazing! She has saved me over $100 in insurance. Her customer service experience is wonderful. She is definitely 100% committed to her customers. Thank you Megan for taking time out of your schedule to help me lower my insurance God bless."

"Chris was very nice helpful he explained everything to me that i could understand it cool dude thank you chris for the insurance"

"Did great with what I needed"