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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Fernando

October 24, 2024

5  out of  5
rating by Fernando
"Fernando rivas-cotez was a great help. He save me nearly 1000 dollars for the year for both my auto and home."
We responded:
"We really appreciate you taking the time to review us! Helping people save money is our favorite! "
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ker m

October 19, 2024

1  out of  5
rating by ker m
"My car was totaled earlier this year. State Farm renewed the policy on my totaled car and removed my husband's car instead. It took SIX months and constant phone calls to finally have this fixed! The entire experience of dealing with post-accident details through State Farm was an absolute nightmare. Communication was terrible, numbers were lowballed, and so many mistakes were made. Needless to say, all policies tied to State Farm have been cancelled. Even after cancellation, we continued to be charged, again due to an "oversight" on their part. This is by far the worst agency and it was such a mistake to have chosen them. Please consider other companies so you can avoid the same headaches we endured working with them."
We responded:
"Thank you for taking the time to share your experience with us. I am truly sorry to hear about the challenges you faced after your accident. It’s heartbreaking to learn that we did not provide the support you needed during such a difficult time. Your frustrations with communication, policy handling, and billing are completely understandable, and I can only imagine how exhausting it must have been to deal with these issues for so long. We aim to make these processes as smooth as possible, and it’s clear we fell short. I genuinely appreciate your feedback, as it helps us identify areas for improvement. Please know that we take your concerns seriously and will work diligently to prevent similar situations in the future. I’m truly sorry that your experience with us led to your decision to cancel your policies. If you ever reconsider, we would welcome the opportunity to serve you better. Thank you once again for sharing your thoughts, and I wish you all the best moving forward."
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christian gutierrez

September 13, 2024

5  out of  5
rating by christian gutierrez
"Great staff, always attentive with your concerns ,worries, questions. friendly polite willing to go the extra mile to make sure you have the peace of mind after hanging up on the phone or face to face interaction. also reassuring to know that they have a bilingual staff. it's to bad i can only give them 5 stars because they deserve more.."
We responded:
"Thanks so much Christian! Your words mean a lot to us! "
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Kendra Snyder

August 30, 2024

5  out of  5
rating by Kendra Snyder
"I first found this office when I was dealing with my dad’s estate. They helped me cancel the insurance, then contacted me months later to tell me there was an overage. Chris and Daphne handled this for me and I was so appreciative. I was so pleased with the customer service, that when I was ready to switch car insurance companies they were my first call. Since then, any time I need to contact them they are always able to help or answer any questions. Thank you Daphne, Chris, and Oscar!"
We responded:
"Thank you for the kind words Kendra! We appreciate you taking the time to share them! "
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Monsserat Jimenez

March 12, 2024

5  out of  5
rating by Monsserat Jimenez
"Very professional, employees that worked to ensure that my experience and, my coverage was top of the line and most importantly affordable. Would definitely recommend State Farm over all and refer my insurance agent Fernando Rivas-Cortez who definitely stays true to the slogan."
We responded:
"Thank you so much for taking the time to share your experience!"
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INBA TWO THREE

February 29, 2024

1  out of  5
rating by INBA TWO THREE
"PLEASE PAY ATTENTION TO YOUR STATE FARM BILL[S]. THEY ARE DELIBERATELY TRYING TO HAVE ME PAY MORE THAN WHAT I OWE. THEY TOLD MY WIFE ONE PRICE AND TOLD ME SOMETHING MORE. ALL OF A SUDDEN DAPHNE SAID SHE DOESNT HAVE THE INFO IN HER SYSTEM I ASKED FOR BUT SHE CAN TELL ME AN AMOUNT. OSCAR WANTS 287.00 ALTHOUGH I PAID 190.00 ALREADY OF THE AMOUNT OWED. 100.00 TOWARD 290.00 90.00 FOR 15 OR 16 DAYS OF INSURANCE. WHICH TOTALS 5.75 A DAY ON A CLOSE ESTIMATE. WHERE IS THE EXTRA 100 AND SOMETHING DOLLARS COMING FROM. THEY TOLD ME BILLING. I NEED A CRITICAL BREAKDOWN. NOT WORD OF MOUTH. YOU KNOW A DAMN RECEIPT. THE AMOUNT IS BEING DOCTORED BY ONE OF THEM. THIS CONVERSATION WAS HAD LAST WEEK. I HAD TO CALL THEM BACK THIS WEEK. I WAS TOLD THEY WOULD CALL ME. NOT ONE ATTEMPT WAS MADE TO CALL. NUMBERS DONT CHANGE WITH MATH. THEY SEEM TO THINK THAT THEY DO. I DONT WANT A BOGUS PRETEXT MESSAGE REPLY TO MAKE YOURSELVES LOOK GOOD. I WANT A BILLING RECEIPT AND CALL FROM SOMEONE THAT CAN EXPLAIN WHAT HAPPENED. I JOINED STATE FARM AND THEY BEEN TRYING TO GET OVER EVER SINCE. ITS A SHAME. I HAD TO LEAVE THEM. CHRIS SENSITIVE AS EVER AND UNPROFESSIONAL. He said the the 190. was split between 3 vehicles which is a damn lie. My wife paid her original 190. A month Tis is simple math. They refuse to tell me how the price was calculated. They blame billing. This not weird it's them trying to pull a fast one but they are so use to doing this that it seems normal. Show some responsible concern. He was really irrate cause he wants me to listen but he doesn't want to listen"
We responded:
"You can call us at 484.334.4655 and we can continue to try to resolve your issues. "
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The Hardy Guit-Boys

September 29, 2023

5  out of  5
rating by The Hardy Guit-Boys
"I want to thank Fernando of this State Farm office for the amazing service he provides. He helped me get affordable insurance for my vehicle. Spoke with Chris as well! Will look forward to using State Farm for now on! Very professional agents here! Thanks!"
We responded:
"Thank you so much for taking the time to leave such a kind comment! We look forward to working with you too! "
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Brooke Scull

September 13, 2023

5  out of  5
rating by Brooke Scull
"I HIGHLY recommend Chris as your StateFarm agent! He gets back to you asap, answer any and all questions (even when they seem silly), and is just always there to help. I have had him as my agent for a number of years now, primarily from my early 20s to present, and every time I may have not understood something or the logistics of how to accomplish certain things, Chris was ready to answer everything in detail and explain it in a way that makes sense! I couldn’t recommend him more!!"
We responded:
"Thank you so much Brooke! "
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Jarrod Micale

August 30, 2023

5  out of  5
rating by Jarrod Micale
"Great service. Fernando was personable and quick with the quote."
We responded:
"Thanks so much Jarrod! "
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Andrew Suarez

August 29, 2023

5  out of  5
rating by Andrew Suarez
"Fernando is the best! En menos de 1 hora me ayudo a completar todo lo relacionado con mi seguro vehicular! Con mucha paciencia y dedicación."
We responded:
"Thank you so much! "
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Amanda Stufflet

May 16, 2023

5  out of  5
rating by Amanda Stufflet
"Always so friendly and helpful."
We responded:
"Thank you Amanda! We are always happy to help!"
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Moon

May 2, 2023

5  out of  5
rating by Moon
"I was recommended by my friend Oscar, was warmed welcomed by the team yesterday for my first time. I was helped by Fernando, I loved how he was helping with what I need, want and budget wise. I was there for a while and he went into detail with the life policies, he broke down the prices the difference in values and more. I truly appreciated that. It helped me understand it a lot, the values, and meanings of the different policies what it can do for me and my family. My experience was very good and I definitely will be going back. I definitely recommended them to anyone looking for help with anything at all."
We responded:
"Cristal thank you so much for the kind words! We appreciate you taking the time to review! "
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Rebeca James

April 11, 2023

5  out of  5
rating by Rebeca James
"I would definitely reccomend speaking with Fernando. He was very professional and so patient with me on helping me decide which coverage works best for me. I never had an agent break everything down to me so I can understand exactly what I am paying for. I called around a few other places and I felt so rushed and was hard in understanding what I'm getting back. I switched over to state farm and even saved money ! Thank you !!"
We responded:
"Rebecca, thank you so much for the kind words! I'll be sure to pass them on to Fernando. "
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Alonna C

March 16, 2023

5  out of  5
rating by Alonna C
"I highly recommend this branch for all you insurance needs. I recently switched to State Farm from Esurance and GEICO, who I had for years for car and renters insurance. You get the benefits of speaking with real people not just online or app support. Fernando assisted me and he was very quick to respond to my inquiries, was so personable, informative and professional. I’ll be referring a few friends and family his way because I know they’ll be taken care of. I’m also saving money which is an added bonus! Can’t recommend these guys enough!"
We responded:
"Thank you so much Alonna for these kind words! We appreciate you taking the time to highlight how wonderful Fernando is! "
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Lisa Rivers

February 23, 2023

4  out of  5
rating by Lisa Rivers
"It was a pleasure to talk to a live agent. Ms. Daphne was a pleasure to talk to. And very help. Clear and understanding. I had been dealing with automated systems all morning. And another live agent gave me very bad vibes. Thanks ms. Daphne for all your help."
We responded:
"Thank you Lisa! It was a pleasure to speak to you too! "
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Mr. Nobody

January 17, 2023

5  out of  5
rating by Mr. Nobody
"Extremely fast, friendly and efficient service. Very very happy so far."
We responded:
"So happy to hear we were able to help you! Thanks for the review!"
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Kristy Thomas

January 4, 2023

5  out of  5
rating by Kristy Thomas
"Daphne was absolutely amazing and extremely knowledgeable! She made my switch from GEICO completely painless and smoother than ever! I don’t think I’ve ever had such a good experience with customer service representative! Job well done, and a happy new customer!"
We responded:
"Thank you Kristy! We are happy to have customers like you!"
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Ryan Pyle

November 13, 2022

5  out of  5
rating by Ryan Pyle
"Megan could not have made the process of switching car insurance any easier! She took care of everything quickly and professionally. I now pay less every month for the same amount of coverage. I would recommend her to anyone!"
We responded:
"Thank you for the great review recognizing Megan's efforts to provide you with the customer care that you deserve, Ryan! We are so glad that Megan was able to assist you with switching your care insurance. We truly appreciate your kind words and feedback recommending her services to others. It is a wonderful compliment to us all! Thank you!"
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Casey Chamberlin

November 4, 2022

5  out of  5
rating by Casey Chamberlin
"Amazing costumer service experience!"
We responded:
"Thank you, Casey! Welcome!"
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Kathy R

October 27, 2022

5  out of  5
rating by Kathy R
"Meghan is absolutely wonderful, she helped me save so much money by switching over to their insurance. I didn’t have to leave the house, She took care of everything over the phone. She even called my old insurance to cancel my policy and get refunded. Excellent work and customer service. 👏 I highly recommend State Farm to everyone, call now and ask for Meghan."
We responded:
"Thank you Kathy!"
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Michael Tymash

October 26, 2022

5  out of  5
rating by Michael Tymash
"Very competitive prices. Monthly payment is not loaded with miscellaneous costs,like other companies. Appreciate the professionalism. Thanks"
We responded:
"Thank you, Michael! We appreciate that you chose us!"
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Kathleeen Enders

October 19, 2022

5  out of  5
rating by Kathleeen Enders
"By far the best experience I've ever had with an insurance company. I was in a rush this morning and irritated from some things going wrong with work and Megan called me and absolutely made my day. She was so patient and very kind. I have nothing but the best things to say about this company!"
We responded:
"Thank you for the kind words. We really appreciate your business!"
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Emerita Claudio

October 14, 2022

5  out of  5
rating by Emerita Claudio
"Megan was absolutely amazing! She has saved me over $100 in insurance. Her customer service experience is wonderful. She is definitely 100% committed to her customers. Thank you Megan for taking time out of your schedule to help me lower my insurance God bless."
We responded:
"Thank you for the wonderful review recognizing Megan's efforts to provide you with the insurance you need at a value you deserve and great customer care, Emerita! We strive to go the extra mile to assist you with any of your insurance questions or needs! We appreciate your feedback and look forward to providing you with the customer care that you deserve for many years to come!"
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Sean

September 30, 2022

5  out of  5
rating by Sean
"Chris was very nice helpful he explained everything to me that i could understand it cool dude thank you chris for the insurance"
We responded:
"Thanks Sean! Call us if you need anything!"
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Ashley melendez

September 30, 2022

5  out of  5
rating by Ashley melendez
"Did great with what I needed"
We responded:
"Thanks Ashley!"