State Farm® Insurance Agent Chris Craft

"I had an amazing experience with Fernando at State Farm. He went above and beyond to help me with an unexpected issue with my car battery. Not only did he provide quick and professional service, but he genuinely took the time to ensure everything was taken care of and I was comfortable throughout the process. I truly appreciate his dedication and customer-first attitude. Highly recommend him to anyone looking for a quote because he got me a good price and also didn’t have to come all the way here to make sure that my car turned on but he made sure and went above and beyond and provided me service that road side assistance couldn’t at the moment for whatever reason . I REALLY think he should deserve a raise . Junior Delarosa."

"I had Daphne she was very helpful and a very lovely person to talk can’t wait to be with State Farm 🥰"

"Thorough and explicable walkthrough of insurance, extremely helpful 10/10 would do again"

"I really love that I can count on my local State Farm Ins Agent’s office. Fernando is the absolute best! He’s prompt, knowledgeable, and friendly. He always gets me in & out when I call in with new request or any updates needed to my policies. Definitely will recommend to anyone!"

"I am writing to express my gratitude for the outstanding service I received from Fernando, a member of your team, during a recent review of my homeowner policy. Fernando was incredibly helpful and patient as we went through the detailed rebuild options for my policy, ensuring that it accurately met my needs without unnecessary over-coverage. He took the time to explain everything thoroughly, making complex details easy to understand. If there was something he was unsure about, he didn’t hesitate to look it up or add it to a follow-up list, demonstrating his commitment to providing accurate and complete information. His professionalism and dedication were evident throughout the entire process, and I truly appreciated his effort to ensure I felt confident and informed about my policy adjustments. Fernando’s exceptional customer service has left a lasting positive impression on me, and I believe he is a valuable asset to your team. Please extend my thanks to him and share my appreciation for his hard work. Sincerely, Eduardo Ortega"

"WHY DID MY REVIEW GET ERASED ? CHRIS IS A LIAR. DONT TELL ME I OWE YOU 600.00 AND I HAD THE INSURANCE FOR A VERY SHORT TIME. A MONTH OR SO AND I PAID WHAT THE FEMALE TOLD ME TO PAY. HE SPLIT UP THE BILL BETWEEN 3 PEOPLE . TOLD ME I OWE THE MOST. I WAS TOLD THATS THE WAY STATE FARM DOES IT. MATH IS THE SAME . MAD BECAUSE I WONT LET HIM RIP ME OFF. HE HUNG UP OVER WORDS. HE SAYS I OWE HIM BUT DIDNT TELL ME. TOLD MY WIFE.SINCE HE WONT ANSWER MY CALLS. I HAVE SOMEONE HE HAS NO CHOICE TO TALK TO AT ALL. WE WILL COME THERE IN PERSON. IF I OWE YOU WHY NOT CALL ME PERSONALLY . YOU HAVE MY NUMBER FORWARDED. SO I KNOW YOU HAVE IT. BE A MAN 1ST. MAKE THE CALL 📞 WE ARE MEN AND THIS IS WHY I LIKE TO CHAT IN PERSON."

"Chris and his staff are awesome! We have been wirh State Farm for over 20 years and it was time to review our policies. Chris took the time to meet with me and go over each one of our policies and also helped me with certain coverages that we may or may not need. I really appreciate his honesty. He is not an agent that is out to get your money. He is actually here to help you and not get over on you. Thank you Chris!"

"Wonderful experience with these guys. Customer service is immaculate. My agent Daphne was such a pleasure to talk to, and made changing policies a breeze."

"Fernando rivas-cotez was a great help. He save me nearly 1000 dollars for the year for both my auto and home."

"My car was totaled earlier this year. State Farm renewed the policy on my totaled car and removed my husband's car instead. It took SIX months and constant phone calls to finally have this fixed! The entire experience of dealing with post-accident details through State Farm was an absolute nightmare. Communication was terrible, numbers were lowballed, and so many mistakes were made. Needless to say, all policies tied to State Farm have been cancelled. Even after cancellation, we continued to be charged, again due to an "oversight" on their part. This is by far the worst agency and it was such a mistake to have chosen them. Please consider other companies so you can avoid the same headaches we endured working with them."

"Great staff, always attentive with your concerns ,worries, questions. friendly polite willing to go the extra mile to make sure you have the peace of mind after hanging up on the phone or face to face interaction. also reassuring to know that they have a bilingual staff. it's to bad i can only give them 5 stars because they deserve more.."

"I first found this office when I was dealing with my dad’s estate. They helped me cancel the insurance, then contacted me months later to tell me there was an overage. Chris and Daphne handled this for me and I was so appreciative. I was so pleased with the customer service, that when I was ready to switch car insurance companies they were my first call. Since then, any time I need to contact them they are always able to help or answer any questions. Thank you Daphne, Chris, and Oscar!"

"Very professional, employees that worked to ensure that my experience and, my coverage was top of the line and most importantly affordable. Would definitely recommend State Farm over all and refer my insurance agent Fernando Rivas-Cortez who definitely stays true to the slogan."

"I want to thank Fernando of this State Farm office for the amazing service he provides. He helped me get affordable insurance for my vehicle. Spoke with Chris as well! Will look forward to using State Farm for now on! Very professional agents here! Thanks!"

"I HIGHLY recommend Chris as your StateFarm agent! He gets back to you asap, answer any and all questions (even when they seem silly), and is just always there to help. I have had him as my agent for a number of years now, primarily from my early 20s to present, and every time I may have not understood something or the logistics of how to accomplish certain things, Chris was ready to answer everything in detail and explain it in a way that makes sense! I couldn’t recommend him more!!"

"Great service. Fernando was personable and quick with the quote."

"Fernando is the best! En menos de 1 hora me ayudo a completar todo lo relacionado con mi seguro vehicular! Con mucha paciencia y dedicación."

"Always so friendly and helpful."

"I was recommended by my friend Oscar, was warmed welcomed by the team yesterday for my first time. I was helped by Fernando, I loved how he was helping with what I need, want and budget wise. I was there for a while and he went into detail with the life policies, he broke down the prices the difference in values and more. I truly appreciated that. It helped me understand it a lot, the values, and meanings of the different policies what it can do for me and my family. My experience was very good and I definitely will be going back. I definitely recommended them to anyone looking for help with anything at all."

"I would definitely reccomend speaking with Fernando. He was very professional and so patient with me on helping me decide which coverage works best for me. I never had an agent break everything down to me so I can understand exactly what I am paying for. I called around a few other places and I felt so rushed and was hard in understanding what I'm getting back. I switched over to state farm and even saved money ! Thank you !!"

"I highly recommend this branch for all you insurance needs. I recently switched to State Farm from Esurance and GEICO, who I had for years for car and renters insurance. You get the benefits of speaking with real people not just online or app support. Fernando assisted me and he was very quick to respond to my inquiries, was so personable, informative and professional. I’ll be referring a few friends and family his way because I know they’ll be taken care of. I’m also saving money which is an added bonus! Can’t recommend these guys enough!"

"It was a pleasure to talk to a live agent. Ms. Daphne was a pleasure to talk to. And very help. Clear and understanding. I had been dealing with automated systems all morning. And another live agent gave me very bad vibes. Thanks ms. Daphne for all your help."

"Extremely fast, friendly and efficient service. Very very happy so far."

"Daphne was absolutely amazing and extremely knowledgeable! She made my switch from GEICO completely painless and smoother than ever! I don’t think I’ve ever had such a good experience with customer service representative! Job well done, and a happy new customer!"

"Megan could not have made the process of switching car insurance any easier! She took care of everything quickly and professionally. I now pay less every month for the same amount of coverage. I would recommend her to anyone!"